Interviewers are interested in understanding the outcomes of your actions and initiatives. They want to know the impact you’ve made in your previous roles, whether it’s improving processes, achieving goals, increasing efficiency, driving revenue growth, or positively impacting customers. They are looking for candidates who can deliver tangible results.

Here are some details about results and impacts:

• Quantifiable achievements: Results and impact are often quantifiable and measurable. They can include metrics, numbers, percentages, or any other quantifiable data that demonstrates the outcomes of your work. For example, increasing revenue by a certain percentage, reducing costs, improving customer satisfaction scores, or achieving specific targets or goals.
• Problem-solving and improvements: Results and impact can also highlight your ability to solve problems and drive improvements. This could include identifying and resolving operational inefficiencies, implementing process enhancements, streamlining workflows, or introducing innovative solutions that had a positive impact on productivity, quality, or overall performance.
• Innovation and creativity: Results and impact can showcase your ability to think creatively and bring new ideas to the table. It could involve developing new products, features, or services, implementing innovative strategies, or finding unique solutions to complex challenges. Highlighting instances where your creativity led to positive outcomes can demonstrate your value.
• Cost savings or revenue generation: Demonstrating your ability to generate cost savings or drive revenue growth is highly valuable. This could involve initiatives such as optimising supply chain processes, negotiating better contracts, implementing cost-saving measures, identifying new revenue streams, or launching successful marketing campaigns. Quantifying the financial impact of your contributions can be particularly impactful.
• Efficiency and productivity improvements: Results and impact can also highlight your ability to improve efficiency and productivity. This may include streamlining workflows, introducing automation or new technologies, eliminating bottlenecks, or implementing systems that enhanced collaboration and communication. Focus on quantifiable improvements in productivity, cycle times, or resource utilisation.
• Customer or stakeholder satisfaction: Highlighting how your work positively impacted customer satisfaction or stakeholder relationships can demonstrate your effectiveness. This could include examples of resolving customer complaints, implementing customer-centric initiatives, improving customer retention rates, or receiving positive feedback from clients or stakeholders.
• Team contributions and leadership: Results and impact can also reflect your ability to contribute to a team’s success or lead others. This could involve examples of successfully leading projects, coordinating cross-functional teams, mentoring colleagues, or fostering a positive and collaborative work environment. Highlight instances where your leadership had a direct impact on team performance or outcomes.
• Long-term impact and sustainability: It’s valuable to showcase results and impact that have had a lasting effect. This could involve initiatives that created sustainable change, long-term cost savings, improved processes that are still in place, or strategies that laid the foundation for future success. Emphasising the sustainability and long-term benefits of your contributions demonstrates your strategic thinking.

When discussing results and impact, it’s important to provide specific examples, quantify the outcomes whenever possible, and connect them to the overall goals and objectives of the organisation or project. By demonstrating the tangible results of your work, you can showcase your abilities, highlight your value, and differentiate yourself from other candidates or colleagues.

Successful candidates demonstrate their ability to create clear plans and strategies and drive projects to their completion in a timely fashion. They deliver high quality results and may also have plans for further improvement. They take ownership of failures encountered on the way, work with others to retrospect and learn from their mistakes, encouraging others to give feedback. They don’t get disheartened by failures and rebound quickly to make progress.